Privacy Policy

This Privacy Policy explains how Revide.xyz OÜ (registered in Estonia under company registration number 17544313, with its registered office at Ahtri tn 12, Kesklinna district, Tallinn, Harju County, 15551, Estonia) and Revide.xyz Ltd (registered in England and Wales under company number 15494551, with its registered office at Clarendon Green Lane, Longridge, Preston, England, PR3 3RA) (together referred to in this Privacy Policy as "Revide", "we", "our" or "us") collect, use, store and protect your personal information when you use the Revide platform, including our website, applications (if applicable) and related services.

We are committed to protecting your privacy and handling your personal information in a transparent, secure and lawful manner.

This Privacy Policy explains:

• what personal information we collect;
• how and why we use it;
• who we may share it with;
• how long we keep it;
• your rights under applicable data protection laws; and
• how you can contact us if you have any questions.

Revide is designed to connect brides with independent bridal stores and other wedding suppliers, helping users discover businesses, book appointments and manage parts of their wedding planning journey. As our platform evolves, we may introduce additional features and services. This Privacy Policy applies to all current and future services unless a separate privacy notice is provided.

By using Revide, creating an account or interacting with our services, you acknowledge that your personal information will be processed as described in this Privacy Policy.

Revide operates through two legal entities:

Depending on the services you use, your location and the way the platform is operated, either or both companies may act as the data controller for your personal information.

For simplicity, throughout this Privacy Policy both companies are collectively referred to as "Revide", "we", "our" or "us".

If you have any questions about this Privacy Policy or how we process your personal information, you can contact us at:

Email: support@revide.xyz
Website: www.revide.xyz

The personal information we collect depends on how you interact with the Revide platform.

Information you provide to us

When you create an account, claim a store profile, book an appointment, contact us or otherwise use our services, you may provide information including:

• Your name.
• Email address.
• Telephone number.
• Postal address (where applicable).
• Account login credentials.
• Wedding date and wedding planning information.
• Favourite stores, designers and products.
• Appointment requests and booking information.
• Messages sent through the Revide platform.
• Information you include in reviews or feedback.
• Payment and billing information (where applicable).
• Business information if you represent a bridal store, designer or supplier.
• Any other information you choose to provide.

You are responsible for ensuring that any information you provide is accurate and kept up to date.

Information we collect automatically

When you use Revide, we automatically collect certain technical information to help operate, maintain and improve the platform.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• General geographic location.
• Pages visited.
• Time spent using the platform.
• Referral source.
• Date and time of access.
• Website performance and diagnostic information.
• Cookie and similar technology data (where consent has been provided).

Information from third parties

We may receive information from trusted third parties where necessary to provide our services.

These may include:

• Appointment and calendar integrations.
• Payment service providers.
• Authentication providers.
• Analytics providers.
• Customer support platforms.
• Marketing partners.
• Publicly available business information.
• Other third-party services that you choose to connect to your Revide account.

We only collect information that is necessary for the operation and improvement of our services.

AI interactions

Where you interact with AI-powered features, including Aurelia, we may collect and process the information you choose to share during those conversations.

This may include questions, preferences, wedding planning information and other information you voluntarily provide. We use this information to deliver AI responses, improve our services and monitor the quality, safety and reliability of our AI features.

You should avoid sharing sensitive personal information unless it is necessary for your request.

We collect personal information in several different ways.

Information you provide directly

We collect information when you:

• Create an account.
• Claim or manage a store profile.
• Book or request an appointment.
• Contact us.
• Complete forms on our website.
• Subscribe to newsletters or marketing communications.
• Submit reviews or feedback.
• Upload content.
• Communicate with us through email, messaging or customer support.
• Interact with AI features such as Aurelia.

Information collected automatically

When you browse or use the Revide platform, certain information is collected automatically through cookies, server logs and similar technologies.

This helps us:

• Keep the platform secure.
• Prevent fraud.
• Improve performance.
• Understand how users interact with Revide.
• Develop new features and services.

Further information can be found in our Cookie Policy.

Information from connected services

If you choose to connect third-party services to your Revide account, we may receive information from those services to enable the functionality you have requested.

Examples may include:

• Appointment booking systems.
• Payment providers.
• Identity verification services.
• Analytics providers.
• Customer support platforms.

We only access information that is necessary to provide the connected service.

Publicly available information

Where appropriate, we may collect publicly available information about bridal stores, designers, suppliers or businesses from publicly accessible sources to help maintain accurate business profiles and improve the quality of the Revide platform.

Where a business claims its profile, it can review, amend and update that information at any time.

We only collect and use personal information where it is necessary to provide our services, operate the Revide platform, comply with legal obligations or pursue our legitimate business interests.

Depending on how you use Revide, we may use your personal information to:

Provide our services

We use your information to:

• Create and manage your account.
• Enable you to discover bridal stores, designers and suppliers.
• Process appointment bookings and requests.
• Facilitate communication between users and businesses.
• Deliver features and services you choose to use.
• Verify business ownership where a store profile is claimed.

Operate and improve the platform

We use personal information to:

• Maintain and improve the functionality of Revide.
• Monitor platform performance and reliability.
• Diagnose technical issues.
• Develop new products and features.
• Understand how users interact with our services.
• Improve search results and recommendations.

Provide AI-powered services

Where you use AI-powered features, including Aurelia, we use the information you provide to:

• Generate responses to your questions.
• Personalise recommendations where appropriate.
• Improve the quality, accuracy and safety of our AI services.
• Detect misuse and protect the integrity of the platform.

AI-generated responses are intended to assist users but should not be relied upon as professional, legal or financial advice.

Communicate with you

We may use your information to:

• Respond to enquiries.
• Provide customer support.
• Send service-related notifications.
• Notify you about appointments or account activity.
• Inform you about important updates to the platform or our policies.

Where required by law, marketing communications will only be sent where you have provided your consent or another lawful basis applies. You may unsubscribe from marketing communications at any time.

Protect Revide and our users

We use personal information where necessary to:

• Prevent fraud and abuse.
• Detect suspicious or unlawful activity.
• Protect the security of accounts and our systems.
• Enforce our Terms of Use.
• Resolve disputes.
• Comply with legal obligations.

Where UK GDPR or the EU General Data Protection Regulation (GDPR) applies, we will only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, we rely on one or more of the following legal bases:

Performance of a Contract

We process your information where it is necessary to provide the services you have requested or to fulfil our contractual obligations.

This includes activities such as:

• Creating and managing your account.
• Processing appointment requests.
• Providing platform functionality.
• Managing subscriptions.
• Delivering customer support.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples include:

• Improving our platform.
• Developing new features.
• Preventing fraud.
• Maintaining platform security.
• Analysing website usage.
• Protecting our legal rights.
• Improving AI systems and user experience.

Where we rely on legitimate interests, we carefully consider the impact on your privacy before processing your information.

Consent

In certain circumstances, we rely on your consent.

This may include:

• Sending marketing communications.
• Using non-essential cookies.
• Processing information where consent is specifically required by law.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Legal Obligation

We may process your personal information where necessary to comply with applicable laws or regulatory requirements.

This may include:

• Tax and accounting obligations.
• Responding to lawful requests from public authorities.
• Complying with court orders.
• Meeting our obligations under data protection legislation.

Protection of Vital Interests

In exceptional circumstances, we may process personal information where necessary to protect the vital interests of an individual or another person.

We do not sell your personal information.

We may share your personal information where it is necessary to operate the Revide platform, provide our services, comply with legal obligations or protect our legitimate interests.

Depending on how you use Revide, we may share information with the following categories of recipients.

Bridal Stores, Designers and Suppliers

Where you request an appointment, send an enquiry or otherwise interact with a bridal store, designer or supplier through the Revide platform, we may share the information necessary to facilitate that interaction.

This may include:

• Your name.
• Contact details.
• Wedding date.
• Appointment information.
• Messages you choose to send.
• Any additional information you provide as part of your enquiry or booking.

Service Providers

We work with carefully selected third-party providers who help us operate the Revide platform.

These providers may assist with services including:

• Website hosting.
• Cloud infrastructure.
• Payment processing.
• Customer support.
• Email delivery.
• Analytics.
• AI-powered services.
• Appointment integrations.
• Security and fraud prevention.

These providers are only permitted to process personal information on our behalf and only for the purposes of providing their services to Revide.

Legal and Regulatory Authorities

We may disclose personal information where required to:

• Comply with applicable laws or regulations.
• Respond to lawful requests from public authorities.
• Protect the rights, property or safety of Revide, our users or others.
• Prevent fraud or criminal activity.
• Enforce our Terms of Use or other legal agreements.

Business Transfers

If Revide undergoes a merger, acquisition, investment, restructuring, sale of assets or similar corporate transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

Where required by law, users will be informed of any significant changes affecting the processing of their personal information.

Revide operates internationally. As a result, your personal information may be processed in countries outside your country of residence.

Our operations are currently managed through companies established in Estonia and the United Kingdom, and we use carefully selected service providers who may process information in other countries where necessary to provide our services.

Where personal information is transferred internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection laws.

These safeguards may include:

• Transfers to countries that have been recognised as providing an adequate level of data protection.
• The use of approved contractual safeguards, including Standard Contractual Clauses (SCCs) where appropriate.
• Other lawful transfer mechanisms recognised under applicable UK and EU data protection legislation.

We regularly review our international data processing arrangements to ensure they continue to meet applicable legal requirements.

If you would like further information about the safeguards we use for international transfers, please contact us using the details provided in this Privacy Policy.

We only retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, including providing our services, complying with legal obligations, resolving disputes and enforcing our legal agreements.

The length of time we retain information depends on the type of information and the reason it was collected.

For example, we may retain information:

• For as long as your account remains active.
• For the duration of any subscription or business relationship.
• For as long as necessary to fulfil appointment or booking requests.
• Where required to comply with legal, tax or accounting obligations.
• Where necessary to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our internal data retention procedures.

Where technically possible and legally permitted, you may also request the deletion of your personal information as described in the "Your Rights" section of this Privacy Policy.

Depending on your location and the applicable data protection laws, you may have certain rights in relation to your personal information.

These rights may include:

Right of Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You have the right to request that inaccurate or incomplete personal information is corrected.

Right to Erasure

In certain circumstances, you may request that we delete your personal information.

This right is not absolute and may not apply where we are legally required or otherwise entitled to retain certain information.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal information in certain circumstances.

Right to Object

You have the right to object to certain types of processing, including processing carried out on the basis of our legitimate interests or for direct marketing purposes.

Right to Data Portability

Where applicable, you have the right to receive the personal information you have provided to us in a structured, commonly used and machine-readable format and, where technically feasible, request that it is transferred to another organisation.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Right to Lodge a Complaint

If you believe that we have not handled your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

If you are located in the United Kingdom, you may contact the Information Commissioner's Office (ICO).

If you are located within the European Economic Area (EEA), you may contact your local data protection authority.

We would, however, appreciate the opportunity to address your concerns before you contact a supervisory authority and encourage you to contact us first wherever possible.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include:

• Secure data storage.
• Encryption where appropriate.
• Access controls and authentication procedures.
• Regular security monitoring.
• Staff access on a need-to-know basis.
• Secure third-party service providers.
• Ongoing review of our security practices.

While we take reasonable steps to protect your personal information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. As such, we cannot guarantee the absolute security of your information.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will respond in accordance with our legal obligations, including notifying the relevant supervisory authority and affected individuals where required.

The Revide platform may contain links to third-party websites, booking systems, social media platforms or other online services that are not owned or controlled by Revide.

This Privacy Policy applies only to the Revide platform and does not apply to any third-party websites or services.

Where you choose to interact with a third party through Revide, including by visiting their website, connecting a third-party account or making use of their services, your personal information will be processed in accordance with that third party's own privacy policy and terms.

We encourage you to read the privacy policies of any third-party websites or services before providing them with your personal information.

The inclusion of links to third-party websites or services does not imply that Revide endorses or accepts responsibility for their content, privacy practices or security measures.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or the way we process personal information.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

Where changes are significant, we may also notify users through the Revide platform, by email or by other appropriate means where required by law.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we collect, use and protect your personal information.

Revide is intended for use by individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have collected personal information from a child without appropriate legal authority, we will take reasonable steps to delete that information as soon as practicable.

If you believe that a child has provided personal information through the Revide platform, please contact us using the details provided in this Privacy Policy.

If you have any questions about this Privacy Policy, how we process your personal information or if you wish to exercise any of your privacy rights, please contact us using the details below.

Email: support@revide.xyz
Website: https://www.revide.xyz